Delivery

Delivery Class	Cost	Timing
Standard Items Delivery	£5.95	Delivery to mainland UK will be made up to8 working days after order placement (Mon to Fri) unless the delivery timer on the product page states otherwise i.e. pre-order items. Our carrier (normally DPD) will contact you directly via sms within working day of your order placement to advise the delivery time slot and tracking information. NB: For pre-order items you will be contacted 2 days prior to delivery.
Fragile Items Delivery	£14.95	Delivery to mainland UK will be made up to 4 working days after order placement (Mon to Fri) unless the delivery timer on the product page states otherwise i.e. pre-order items. Our carrier (normally DPD) will contact you directly via sms within 2 working days of your order placement to advise the delivery time slot and tracking information. NB: For pre-order items you will be contacted 2 days prior to delivery.
Large Item Delivery	£19.00	Delivery to mainland UK will be made up to 14 working days after order placement (Mon to Fri) unless the delivery timer on the product page states otherwise i.e. pre-order items. Our delivery service partner will contact you directly via sms / email to arrange the delivery day. NB: For pre-order items you will be contacted 5 days prior to delivery.
Heavy Furniture Delivery	£39.00	Delivery to mainland UK will be made up to 14 working days after order placement (Mon to Fri) unless the delivery timer on the product page states otherwise i.e. pre-order items. Our 2 man delivery service partner will contact you directly via sms / email to arrange the delivery day. NB: For pre-order items you will be contacted 5 days prior to delivery.

 

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@sageandwyld.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@sageandwyld.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@sageandwyld.com or on 0208 051 2304